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How to track incoming deliveries

Once an order is placed, ChemCloud automatically creates a delivery and starts tracking it for you. Every incoming delivery is monitored against its Required by date and timing thresholds, then given a tracking status so you can see at a glance which orders are on track and which need attention. This guide covers everything you need to stay on top of incoming deliveries:

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Exception status

All incoming deliveries live in the In Progress Deliveries view. Each PO line shows its Required by date and an Exception status that reflects the most urgent issue ChemCloud has detected.

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Severity levels

Every status rolls up into one of three severity levels, shown by colour:
  • ✅ On Track — Progressing normally within expected timeframes.
  • ⚠️ Needs Attention (Orange) — Should be reviewed soon. The delivery is approaching a potential delay or is missing some information.
  • 🔥 Critical (Red) — Requires immediate attention. The delivery is significantly behind schedule or missing critical information.
When an exception is first detected it flags as Orange (Needs Attention). If it isn’t resolved, it escalates to Red (Critical) after a few days.

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Status types

“Can you flag deliveries with a later ETA than we required?” — Yes. Any delivery whose ETA falls after its Required by date is automatically flagged as Running Late.

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How status is calculated

ChemCloud checks every delivery daily against these timing thresholds. The status shown is the most urgent issue detected — order placement and confirmation issues are prioritised first, then shipping and delivery timing. To see why a delivery is flagged, hover over the [i] icon next to its status — it explains the exact reason for the exception.

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How to filter

The Exception status column is filterable, so you can focus on just the deliveries that need action.
1

Open In Progress Deliveries

Go to the In Progress Deliveries view.
2

Filter by tracking status

Filter the Exception status column by any value — for example, select Running Late to see every delivery arriving after its Required by date, or Order not Confirmed to see everything still awaiting supplier confirmation.
This makes it easy to work through exceptions one type at a time, or to pull a quick list of everything that’s running late.

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How to view on the dashboard

The Dashboard gives you a visual overview of all deliveries in progress, charted by ETA. Each delivery is coloured by severity:
  • Blue — On Track
  • Yellow — Needs Attention
  • Red — Critical
Click an item in the legend to open a filtered view of just those deliveries — for example, click the red segment to jump straight to your critical deliveries.

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How to request an update from a supplier

If a delivery is flagged — or you simply want the latest status — you can ask the supplier for an update without leaving ChemCloud.
1

Find the delivery

Open the delivery from the In Progress Deliveries view or from the order.
2

Click Ask supplier for update

Click the Ask supplier for update button on the delivery page.
3

Review and send

Review the email that will be sent to the supplier’s contact. Add a comment or extra context if you need to, then send.
When the supplier replies, the Delivery Tracker agent can read their response and update the delivery automatically — so the status and ETA stay current without manual data entry.

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How to leave a note

Use notes to keep internal context against a delivery — what you’ve chased, what the supplier said, or a heads-up for a colleague.
1

Open the order or delivery

Navigate to the order or delivery you want to add a note to.
2

Open Conversations

Click into the Conversations section on the page.
3

Write your note

Type your note. @mention a colleague by typing @ followed by their name — they’ll get an email notification.
4

Send

Click Send. The note is saved against the delivery and visible to your team.
Notes are internal by default — suppliers don’t see them. To message a supplier, use the supplier messaging feature in Conversations, or request an update.