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Supplier Contacts

Each supplier has people behind it — account managers, logistics coordinators, quality contacts. ChemCloud lets you store contacts against each supplier and control who receives which communications.

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What’s Stored Against a Contact

FieldDescription
NameContact’s full name
EmailEmail address — used for RFQs, order notifications, and messages
RoleTheir role at the supplier (account manager, logistics, quality, etc.)
PhonePhone number (optional)

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Notification Settings

You can control which contacts receive which types of communication from ChemCloud:
Communication TypeDescription
RFQsSourcing requests and quote requests
OrdersPurchase order confirmations and updates
Delivery requestsRequests for delivery updates or shipping information
Document requestsRequests for specifications, SDS, COAs, or other documents
FeedbackNon-conformance reports and delivery feedback
This means you can route RFQs to the account manager, delivery queries to the logistics contact, and document requests to the quality team — all automatically.

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Managing Contacts

Add, edit, or remove contacts from the supplier profile page. When you add a new contact, set their notification preferences so they receive the right communications from the start. If a supplier is on the ChemCloud network, they manage their own contact details — but you still control which of their contacts receive your communications.