Non Conformance Reports (NCRs)
When something goes wrong with a delivery — an out-of-spec COA, damaged goods, wrong product, short shipment — you need a structured way to track the issue, communicate internally, and follow up with the supplier. That’s what NCRs are for.Raising an NCR
Create an NCR against a delivery when you identify a non-conformance. Record:| Field | Description |
|---|---|
| Delivery | The delivery the NCR relates to |
| Supplier | Automatically linked from the delivery |
| NCR Type | Quality issue, quantity issue, documentation issue, etc. |
| Description | What went wrong — the details of the non-conformance |
| Supporting Documents | Upload photos, COAs, inspection reports, or other evidence |
Internal Conversations
Use the Conversations feature on an NCR to discuss the issue with your team:- Leave notes documenting investigation findings
- @mention colleagues to notify them and bring them into the conversation
- Upload additional documents as the investigation progresses
- Keep a complete audit trail of who said what and when
Supplier Follow-Up
ChemCloud can automatically follow up with suppliers on open NCRs:- Initial notification — the supplier is notified when an NCR is raised against their delivery
- Auto follow-ups — if the supplier hasn’t responded within a configured timeframe, ChemCloud sends follow-up reminders
- Resolution tracking — record the supplier’s response and any corrective actions agreed
NCR Status
| Status | Meaning |
|---|---|
| Open | NCR raised, under investigation or awaiting supplier response |
| Closed - Satisfactory | Supplier has responded, corrective action underway, satisfactory response from supplier |
| Closed - Satisfactory | Issue resolved, unsatisfactory response from the supplier |
| Closed - No Response | No response from the supplier |