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Documents are files uploaded against a product for customers to review during the approval process. They provide the technical and compliance information buyers need to evaluate and approve your products.

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Document types

TypeDescription
SDS (Safety Data Sheet)Hazard, handling and safety information. Required for most chemical products
TDS (Technical Data Sheet)Technical specifications, performance data and application guidelines
COA (Certificate of Analysis)Batch-specific test results confirming the product meets specification
SpecificationProduct specification sheet with acceptable ranges and limits
MSDSMaterial Safety Data Sheet (legacy format, superseded by SDS in many regions)
OtherAny additional documentation relevant to the product

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How documents work

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Visibility to customers

When you upload a document against a product, it becomes visible to any customer viewing that product. Customers see your documents when they:
  • Evaluate your product during the approval process
  • Review a product suggestion you have sent them
  • Check compliance status on an existing approval

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SDS management

The SDS is typically the most critical document for chemical products. Customers often require a current SDS before they can approve a product or place an order. Keep your SDS documents up to date. When you upload a new version, it replaces the previous one — customers always see the latest version.

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Customer document requests

Customers can request specific documents from you directly through ChemCloud. When a customer requests a document, you will receive a notification. Upload the requested document against the product to fulfil the request.

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Required documents

Some customers set required document types as part of their approval process. If a customer requires an SDS and you haven’t uploaded one, the approval will show as incomplete on their side. Uploading the required documents helps move approvals through faster.