> ## Documentation Index
> Fetch the complete documentation index at: https://docs.chemcloud.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to request a document

> Request documents such as SDS, COA, or TDS from a supplier through ChemCloud

This guide shows you how to request documents (such as SDS, COA, or TDS) from a supplier directly through ChemCloud. The request is sent to the supplier's primary contact by email.

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## Request a document

1. Navigate to the approved material record you need documents for
2. Click **Request Document**
3. Select the document type you need (e.g., SDS, COA, TDS)
4. Add any notes for the supplier (optional)
5. Click **Send Request**

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## What happens next

When you send a document request:

* An email is sent to the supplier's primary contact, and any other contacts you've added that are set up to receive document requests
* The email includes the product details and document type requested
* The supplier can reply with the document or upload it directly
* The request is logged on the approval record

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## Tips for effective requests

| Tip                             | Why it helps                                                                              |
| ------------------------------- | ----------------------------------------------------------------------------------------- |
| Check your contacts are set up  | The request goes to the primary contact and any contacts set to receive document requests |
| Add clear notes                 | Specify batch numbers, date requirements, or other details the supplier needs             |
| Request specific document types | Suppliers respond faster when they know exactly what you need                             |

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## Track your requests

You can see outstanding document requests on the approval record. This helps you follow up if you haven't received a response.