> ## Documentation Index
> Fetch the complete documentation index at: https://docs.chemcloud.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to request an update from a supplier

> Ask a supplier for a delivery update directly from ChemCloud.

# How to request an update from a supplier

<Steps>
  <Step title="Find the delivery">
    Go to the delivery you want an update on — from the **[In Progress Deliveries](https://app.chemcloud.com.au/buyer/orders?tab_selected=in-progress-deliveries)** page or from the order.
  </Step>

  <Step title="Click Ask Supplier for Update">
    Click the **Ask supplier for update** button on the delivery page.
  </Step>

  <Step title="Review and send">
    Review the email that will be sent to the supplier's contact. You can add a comment or additional context before sending.
  </Step>
</Steps>

The supplier will receive an email asking them to confirm the delivery status. If they reply, the [Delivery Tracker](/for-buyers/orders/ai-delivery-tracker) agent can process their response and update the delivery automatically.